Onsite HR Ops & Recruitment

Role: Onsite HR Ops & Recruitment
Job Location: Client location
Cost Center: Client Cost/SAHI Work Costs
Industry: Contract staffing/General Staffing
Job Title: Jr. Executive / Executive /Sr. Executive
Level: L1/L2/L3
Salary Range (CTC): 16K to 25K based on years of experience (inclusive of Variable pay)
Reporting to: Team Leader/Asst. Manager
To be Hired as: Core Employee /Contract Employee /Apprentice

The Central Operations team at SAHI (by LabourNet) is responsible for managing entire operations and client management for SAHI’s staffing business vertical. An End-to-end operations management of HR administration, rolling out offer letters, regulatory/legal/statutory compliance, handling face-to-face induction and complex salary & Benefits (payroll process) PAN India for the contract employees deputed at client locations – Short & Long Term

Job Summary:

As a crucial member of the Onsite HR Ops/Recruitment team for SAHI at client locations, this role involves performing tasks to ensure compliance, timely query resolution, and meeting quality standards. The In-plant HR/Onsite HR ops should possess maturity in understanding client needs, collaborating closely with the client’s HR on a daily basis, and assisting in developing strategies aligned with their business dynamics. Utilizing knowledge of LabourNet processes and internal departments, the team ensures effective site management and issue resolution while adhering to client service levels. Responsibilities include handling locational presence, managing joining formalities and documentation, conducting face-to- face associate induction, facilitating bank account openings, operating associate helpdesks, and handling various locational- based activities such as payment collection and document pickup/drop-off. He/She, ensures month-on-month closure of compliance documentation, conducts follow-ups with associates, and supports critical location-based physical presence. In addition to locational support, the team focuses on compliance and benefits-related document closures, assisting clients in Labour Welfare initiatives as needed, such as recognition and reward programs, skill development, and effective grievance resolution. The team member mobilizes resources in line with the client’s frequent requirements, ensuring timely and quality deliverables. HR is responsible for sharing a manpower MIS report reflecting attrition trends, absenteeism, root cause analysis, and implementing corrective and preventive measures.

Roles & Responsibilities

1. Build effective relationships and communication with Client SPOCs, associates, and the Internal LN Team.
2. Address daily concerns from clients, associates, or the LabourNet team, coordinating with the central team in Bangalore
   for resolution to prevent direct client escalation.
3. Develop self-knowledge to handle basic associate queries independently and direct them to the centralized help line for
   detailed responses.
4. Complete tasks as directed by the Team Leader/Team Manager in the best interest of LabourNet and clients.
5. Maintain a basic understanding of labor welfare policies, including PF, ESIC, Insurance, LWF, and company compliance
   standards.
6. Educate associates on welfare, LabourNet policies, and programs.
7. Uphold high-quality standards in all activities.
8. Participate in developing plans to improve customer satisfaction by meeting job goals, adhering to compliance, policies,
   procedures, and system knowledge.
9. Communicate timely and accurately with supervisors and clients when required.
10. Manage stressful situations in a highly productive environment.
11. Consistently adhere to company policies on attendance and performance.
12. Organize work schedules to ensure appropriate coverage, maintaining required staffed hours, and performing assigned
    duties.
13. Conduct Face-to-Face inductions, closing joining formalities, Associate Help Desks, local job drives, and associate
    referrals.
14. Address concerns raised during Associate Help Desks/Open House through internal coordination with departments
    (Legal, Finance, Operations) and follow through with line managers on pending issues.
15. Track associate attendance and send consolidated details to the Central Operations team as per agreed processes.
16. Follow up with clients to ensure timely payments and release of associates’ salaries.
17. Coordinate and respond to client queries regarding bank accounts, induction processes, ID cards, and Helpdesk,
    ensuring responses within established Turnaround Time.
18. Ensure performance adherence to SLAs.
19. Gain a clear understanding of client systems, policies, and procedures.

Performance Parameters: (Varies depending on the role being assigned by Line Manager)

1. Overall Associate’s compliance with documentations
2. Meet and exceed set operational expectations and deliverables:
   – Ensuring least escalations from the client due to bad servicing and no repeats on escalation
   – Client’s emails or queries consulted resolved within agreed SLA.
   – Quality of Service deliverable/emails within agreed SLA
   – Adherence to regular helpdesk calendars and ensuring basic queries of the associates are addressed on site or the
   executive helps gets the resolution with help of TL Customer support /Ops teams.
3. Ensuring associates salaries are released as per client agreed timelines & adherence to agreed Payroll due calendar withrespect to the following for the client:
   – Inputs are received and processed on or before agreed SLA – ensuring timely collation and submission of attendance
   inputs to the client’s Line manager for the client for further submission to LabourNet within agreed timelines.
   – Associates are paid on or before agreed SLA – Payments from the client – Ensuring adequate follow up with the client
   to ensure payments are released by the client on or before the agreed SLA.
4. Associate’s joining form receipt & data entry in LabourNet systems/excel spread sheet.
5. 100% Document verification on receipt and then ensuring all physical records/documents are scanned and docuared/archived for future usage.
6. Timely backfilling of resources for the client; evaluating client needs
   *Note: Performance parameters are subjected to change

Qualifications

• Bachelor’s degree in any discipline or equivalent desired
• Minimum of 6 months to 3 year of relevant work experience in handling HR related activities & people handling
• Must be flexible, reliable and adaptable to change

Job Prerequisites:

• Open to travel
• Mandatory to have his own 2-wheeler and a valid driving license.
• The candidate should be Flexible with respect to job timings (open to shifts or work hours as defined during the course of the business)