BD – CSR Sales

Key Responsibilities

1. Create/Tap Business Opportunity

• Responsible for adding new accounts and meeting assigned order booked target
• Develop & implement a sales strategy to achieve organisational sales goals and revenues.
• Liaison with other internal functions to ensure achievement of sales objectives.
• Support on development of sales presentations and proposals.
• Forecast annual, quarterly and monthly sales revenue.
• Generate timely sales reports, Data analysis to identify sales opportunities.
• Cultivate effective business relationships with executive decision makers in key accounts.
• Carry out analysis to identify opportunities for expanding client base and improving sales
• Maximize/increase/influence SOW (share-of-wallet) of the existing client
• Tap new sales opportunities within existing accounts by up-selling and cross-selling
• Ensure long term business relation or tap potential business expansion.
• Anticipate key account changes/renewal and improvements.

2. Relationship Management:

• Handle client escalations and manage crisis efficiently.
• Develop new strategies to improve client satisfaction.
• Build positive and productive relationships with clients for business growth
• Provided advocacy and responsiveness to client needs, increasing business participation

3. Collection:

• Be responsible for timely collections against outstanding
• Monitor DSO and create strategies to ensure a 30 days DSO

Profile:

• Should have of experience in client servicing/management/sales
• Strong prior relationship management and sales background.
• Ability to manage client expectations, opportunity mapping and mining.
• Good Negotiation, problem analysis, problem solving, Influencing Skills & Presentation Skills.
• Should have very good communication skills.
• Strong analytical, networking and management skills
• Experience in all aspects of planning and implementing sales strategy.
• Knowledge of market research, relevant product and industry experience.